Building Professional Excellence
Click, Connect, Care:
Leveraging the BC-TMH to Engage Clients in Telehealth
Click, Connect, Care: Leveraging the BC-TMH to Engage Clients in Telehealth is a dynamic 1-hour webinar designed for mental health professionals who want to strengthen their telehealth practice through enhanced competence, ethical clarity, and client engagement. This training explores how the Board Certified-TeleMental Health (BC-TMH) credential equips clinicians with essential skills for delivering safe, effective, and high-quality virtual care. Participants will learn actionable engagement strategies that elevate therapeutic presence on screen, improve rapport-building, and enhance session flow using secure virtual tools.
Real case examples bring the concepts to life, illustrating how BC-TMH training supports clinicians in navigating challenging telehealth situations and adapting interventions appropriately. Attendees will leave with a clear understanding of how the BC-TMH credential enhances clinical confidence, reduces risk, and strengthens their ability to connect and care for clients through telehealth.
After this presentation, participants will be able to:
- describe the purpose and professional value of the BC-TMH credential and how it supports competent telehealth practice.
- demonstrate practical strategies for engaging clients effectively using telehealth tools such as screen sharing, virtual whiteboards, and structured session flow while using technological, clinical, and ethical skills.
- evaluate client scenarios to determine appropriate adaptations for safe, ethical, and clinically effective virtual care.
Kristy Christopher-Holloway, EdD, NCC, BC-TMH, ACS, LPC, LCMHC, CPCS, PMH-C, is a Counselor Educator as well as the Founder and Director of New Vision Counseling Center, LLC, and of New Vision Consulting and Training, LLC, both located in Georgia, USA. She is a Licensed Professional Counselor (GA), a Licensed Clinical Mental Health Counselor (UT), a National Certified Counselor, a Board Certified-TeleMental Health Provider, a Counselor Supervisor, and is certified in Perinatal Mental Health.
Dr. Christopher-Holloway is the immediate past Co-Chair for the American Counseling Association of Georgia, the past 2023–2025 Association for Multicultural Counseling and Development Southern Region Representative, and the 2025–2026 President-Elect for Association for Multicultural Counseling and Development. Additionally, she is a faculty trainer, curriculum manager, and subject matter expert for Postpartum Support International.
Dr. Christopher-Holloway works with women experiencing infertility trauma, birth trauma, reproductive loss, and issues related to perinatal mental health. She is an international speaker with a focus on topics such as the psycho-emotional impact of infertility in African American women, perinatal mood disorders, the strong Black woman syndrome and generational trauma, and cultural competence/humility. She has received numerous honors, including the Breakthrough Award for Outstanding Research from the National Board for Certified Counselors, in recognition of her work related to mental health and infertility.
Beyond the Credential:
Ethical Identity and Professional Responsibility in the ACS Role
The Approved Clinical Supervisor (ACS) credential represents more than advanced clinical experience; it reflects a commitment to ethical leadership, professional responsibility, and intentional supervision. This webinar invites current and aspiring ACSs to explore supervision as a distinct professional identity rather than an extension of clinical practice alone.
Grounded in ethical standards, supervisory responsibility, and reflective practice, this session examines the real-world ethical challenges supervisors commonly navigate, including boundaries, documentation, evaluation, liability, and gatekeeping. Participants will engage with practical case examples and decision-making frameworks that highlight how ethical supervision is enacted in everyday practice.
Designed to support both current ACS credential holders and clinicians considering the credential, this webinar emphasizes ethical clarity, supervisory presence, and professional accountability as central components of excellence in supervision.
After this presentation, participants will be able to:
- articulate the ACS role as a professional identity by identifying at least three core responsibilities (e.g., ethical leadership, power awareness, professional accountability) that distinguish supervision from clinical practice.
- identify and evaluate common ethical challenges in supervision by applying one ethical decision-making strategy to a supervision-based case example in accordance with ethical codes and professional standards.
- apply practical supervisory language and frameworks to at least one ethical gray area in supervision to support supervisee development, protect client welfare, and uphold professional integrity.
Lotes Nelson, PhD, NCC, ACS, LCMHC-S, is an Associate Professor of Counseling and an experienced Counselor Educator and Supervisor. Her professional work centers on counselor identity development, social justice counseling, leadership and advocacy, and the integration of ethical, humanistic, and practices in counselor training and supervision.
Dr. Nelson holds a doctoral degree in counselor education and supervision and a master’s degree in counseling. She is actively engaged in national professional leadership and service, contributing to conference leadership, editorial initiatives, and organizational governance. Her scholarly and teaching interests emphasize counselor development across the professional lifespan, supervision and mentorship, and advocacy as a core counseling competency.
NBCC Foundation has been approved by NBCC as an Approved Continuing Education Provider, ACEP No. 805. Programs that do not qualify for NBCC credit are clearly identified. NBCC Foundation is solely responsible for all aspects of the programs.
Each state sets its own requirements for licensure, including continuing education requirements to maintain licensure. Questions about CE requirements for state licensure should be directed to your state board. You can find their contact information on our state board directory.
