Upcoming Webinars
From Burnout to Balance: Helping Counselors Build Sustainable Caseloads
As a part of its Innovations in Counseling series, the NBCC Foundation invites you to a free webinar on Wednesday, Sept. 10, 2025, from 1–2 pm EDT. Live webinars are available at no cost, and documentation of 1 NBCC continuing education credit hour is available for registrants who attend the full webinar.
Burnout is a leading cause of counselor attrition, especially among early-career mental health professionals and those in highly demanding clinical roles. This webinar provides counselors with practical, ethical, and clinically sound strategies to build and manage caseloads that are sustainable, aligned with their competencies, and protective of their well-being. Participants will learn how to assess caseload fatigue, set effective boundaries, incorporate wellness practices into their schedules, and align their services with their professional identity. This webinar also explores how organizations and supervisors can foster sustainable work environments, improve counselor retention, and reduce turnover in mental health settings.
After this presentation, participants will be able to:
- identify key signs of clinical burnout and its impact on counselor effectiveness and ethical decision-making.
- apply caseload management strategies that promote counselor sustainability and client care quality.
- integrate boundaries and self-care principles into daily clinical practice to prevent professional exhaustion.
Presenters
Juan Santos, PhD, CRC, LCMHC-S
Dr. Juan Santos is a licensed mental health counselor and clinical supervisor based in Greensboro, North Carolina, where he lives with his wife and two children. He is the owner of Santos Counseling PLLC, an outpatient counseling practice providing individual, couples, and family therapy.
Dr. Santos holds a PhD in counselor education and supervision from the University of the Cumberlands and serves as an adjunct professor at Yorkville University, teaching in the Master of Arts in Counselling Psychology program. He is a Licensed Clinical Mental Health Counselor (LCMHC), Licensed Clinical Mental Health Counselor Supervisor (LCMHC-S), and Certified Rehabilitation Counselor (CRC), with degrees from CACREP-accredited programs. His doctoral dissertation was titled “Professional Counselor Competencies in Writing Extreme Hardship Waivers for Undocumented Latino Men from Mexico: A Case Study.”
Dr. Santos earned his master’s degree in rehabilitation counseling from Winston-Salem State University, where he served as a graduate research assistant. He was awarded the National Association of Multicultural Rehabilitation Concerns Graduate Student Scholarship, the Vocational Rehabilitation Scholar Award, and the Winston-Salem State University Alumni Achiever Award. He holds a Bachelor of Science in kinesiology from the University of North Carolina at Greensboro.
Dr. Santos specializes in helping individuals navigate life challenges, relationship counseling, and immigration evaluations. He is also an author, course creator, and speaker, with appearances in media outlets such as HuffPost, News 2 WFMY, and 102.1 FM. He frequently presents on mental health topics for community organizations, professional associations, and universities. As an educator, Dr. Santos is passionate about mentoring future counselors and supporting students in their development as ethical, competent, and culturally responsive practitioners and leaders in the field of mental health.
NBCC Foundation has been approved by NBCC as an Approved Continuing Education Provider, ACEP No. 805. Programs that do not qualify for NBCC credit are clearly identified. NBCC Foundation is solely responsible for all aspects of the programs.
Each state sets its own requirements for licensure, including continuing education requirements to maintain licensure. Questions about CE requirements for state licensure should be directed to your state board. You can find their contact information on our state board directory.
